Phase 1: Opening for Emergent Care
The Governor of Massachusetts has now allowed dental practices to open for emergency dental care. We’re accepting patients with emergent needs after they’ve completed a triage assessment.
Your dental experience will likely be different and there are a few changes you’ll encounter:
- Personalized arrival procedures
- Enhanced screening protocols
- Installed screen guard at our reception area
- Required hand washing by our patients prior to seating
- Introduced an oral pretreatment rinse to minimize exposure to germs
- Payment arrangements made in advance
- Enhanced operatory disinfection procedures between treatments
- Ambient air management with HEPA 13 and HEPA 14 air filtration.
- Enhanced nightly disinfection with a fogging device
- Enhanced daily disinfection of our office devices
- Providing tele-dentistry services for triaging, communication, and education
- Ongoing modification of protocols to ensure the safety of all
Infection control has always been our top priority. Infection control processes are made so that when you receive care, it’s both safe and comfortable.
Our dental office follows infection control recommendations made by several professional associations, including the American Dental Association, U.S. Centers for Disease Control and Prevention, and Occupational Safety and Health Administration. We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
New Office Guidelines
Here are specific guidelines we are following that you’ll encounter when you visit our office:
- We’ll ask screening questions before your appointment and again, when you’re at the office.
- Call our office once you’ve arrived in the parking lot and we’ll let you know when we have your room prepared.
- We request that all patients arrive wearing a mask.
- You’ll be required to sanitize your hands upon entering our office.
- A staff member will take your temperature to ensure you have a temperature of less than 99.8 F to enter. If not, you’ll be recommended to see your primary care physician.
- We practice social distancing in our reception area. All reading materials and children’s toys have been temporarily removed.
- To minimize time, we’ll be collecting your co-payment electronically when we call to confirm your appointment.
Be prepared to answer the following questions from the ADA patient screening:
- Have you had a fever in the last 14 days?
- Are you short of breath or having any breathing difficulties?
- Do you have a cough?
- Do you have flu-like symptoms such as gastrointestinal upset, headache, or fatigue?
- Have you experienced a recent loss of taste or smell?
- Are you in contact with any confirmed COVID-19 positive patients?
- Do you have a heart disease, lung disease, kidney disease, diabetes, or any auto-immune diseases?
- Have you traveled in the last 14 days?